Terms & Conditions

Terms & Conditions of Use: Closerfr

Closerfr sell the leading health, beauty and electrical products. We appreciate your interest in Closerfr and trust that you have found this website, our product range and great value prices to your satisfaction. 

Below are listed the Terms & Conditions that are relevant to any order placed with Closerfr - please read these before placing an order with us. Should you have any queries please do not hesitate to contact us - for information on doing so please click here.

1. General

1.1 Closerfr is a website controlled and operated by Closerfr Ltd. Closerfr is a leading retailer of healthcare and cosmetic products in the Hong Kong,China.

1.2 Closerfr is a trading name of Closerfr Ltd. Registered office: 18 Luard Road, UNIT D 16/F ONE CAPITAL PLACE 18 LUARD RD WAN CHAI HK, Wan Chai, Hong Kong SAR, China.

1.3 Contracts made by you for purchases via www.closerfr.com are made with Closerfr. Closerfr welcomes consumer and commercial orders but reserves the right to refuse to accept any order at our discretion should we believe it compromises any arrangement we may have with our own suppliers.

1.4 You must be 18 years of age or older to use this site. Persons under the age of 18 years must only do so under the supervision of a parent/guardian. If you do not meet these requirements please do not use www.closerfr.com.

1.5 Email is an acceptable form of long-distance communication and will be used primarily for communication between you and Closerfr.

1.6 No contract for sale of goods will exist between you and Closerfr until such point that Closerfr accepts your order. Your order represents an offer. When you place an order to purchase a product from www.closerfr.com, we will send you an initial email acknowledging receipt of your order and containing the details of your order. At this stage your order remains an ‘offer’ and no binding contract exists between you and Closerfr.

1.7 Acceptance of your order by Closerfr brings into existence a legally binding agreement between us. Acceptance is complete once Closerfr receives payment in full for the goods you have ordered. When your order is dispatched, we will send you a second email containing your invoice and confirmation that we have dispatched your order to you. This confirmation email will contain all relevant statutory information regarding your rights as a customer, relating to the contract you have entered into with Closerfr. It will also contain a link to these terms and conditions. Acceptance of contract will be deemed to have been effectively communicated to you at the time a confirmation email is sent (regardless of your receipt of such). All orders are subject to availability.

1.8. Closerfr advises that as soon as you receive any communication from us, you should print it and retain a copy for your records.

2. Your information

2.1 In accordance with our Privacy Policy your personal details will not be passed on to any 3rd party, other than for the purpose order fulfillment. Please view our Privacy Policy for further information.

2.2 All details provided by you must be correct. You agree that the credit/debit card you are using for payment is your own and is not being used fraudulently, and that there are sufficient funds to cover the transaction (including delivery costs). Any change in your personal details should be indicated to Closerfr by email to support@closerfr.com.

2.3 It is a criminal offence to use a false name or invalid credit/debit card to order. Offenders will be prosecuted, and will be prohibited from using www.closerfr.com for the purposes of placing a future order.

2.4 At time of registration a customer will choose a username and password. A customer is responsible for all actions taken under their username. You should only use your own username and password to access www.closerfr.com – it is fraudulent to attempt to gain access to www.closerfr.com using another person’s username and password. We advise that you choose a secure password and change it regularly. Your password should not be obvious to any other person.

2.5 If you use the website, you are responsible for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

3. Delivery information

3.1 Closerfr intend to deliver every order* within 3 normal working days** from the date of contract. Wherever possible Closerfr will endeavour to deliver to you within this timeframe. It is however possible that an order may be delayed, and should this occur Closerfr reserve the right to extend this delivery period up to a maximum period of 10 normal working days.

** The term 'normal working days' means Monday-Friday, excluding bank and legal holidays.

3.2 Failure to deliver your order within 10 working days constitutes a failure on the part of Closerfr to deliver to you the customer, and should this occur you have the right to cancel your order with a full refund. Please refer to our Delivery Information for more information. Please note that should our courier attempt to deliver an order within this stated timeframe, this constitutes us fulfilling our obligation to deliver within the stated timeframe. This refers only to delivery within the aforementioned timeframe, and does not refer to any other aspect of our performance of contract of sale. It does not affect your right to cancel your order as per section 4 of these Terms & Conditions - 'Order Cancellation & Return of Goods'.

3.3 The time period stated for order fulfillment is approximate only and Closerfr accepts no liability if we are unable to meet it due to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots or civil commotion, malicious damage, explosion, governmental action or for any other reason beyond our control.

3.4 In the unlikely event that an item is out of stock and we are unable to fully complete your order, your order will be cancelled or part-fulfilled. If this situation occurs we will contact you by email and amend both your order and your payment accordingly. We will not place your order on back order.

4. Order Cancellation & Return of Goods

4.1 An order may be cancelled upon request by email, up to but not including the point where its order status is 'Awaiting Dispatch'. From this point an order has entered our dispatch process, and cannot be cancelled until it has been received following delivery. Following receipt of goods the customer can cancel the contract between themselves and Closerfr by emailing support@closerfr.com in accordance with our Returns Policy. For further information please refer to our Returns Policy.

4.2 On cancellation of the contract of sale between yourself and Closerfr, Closerfr will endeavour to refund your credit/debit card the appropriate amount within 7 days, and not later than 30 days.

4.3 Responsibility for returning goods to Closerfr rests with you the customer.

Failure to return goods promptly following cancellation of an order will result in a refund being delayed. You the customer are liable for costs associated with return, unless the goods are faulty or were delivered in error or outside of the agreed delivery period, in which case Closerfr will be responsible for costs associated with return. In these circumstances Closerfr will refund to your credit/debit card the cost of return delivery in addition to any refund you are entitled to receive.

In the event that goods are returned to Closerfr and are subsequently found to be in a used, damaged or otherwise unsaleable condition, or in any condition other than that which the goods were sent to the customer, Closerfr is not obliged to offer a refund to the customer. In this instance Closerfr will offer to post the goods back to the customer, or dispose of goods on the customer's behalf.

For further information on returning goods to Closerfr please refer to our Return of Goods Procedure.

4.4 Should you fail to return goods to Closerfr within 30 days of authorisation to do so, you will be liable for the cost of the goods, the direct costs incurred by Closerfr in recovering the goods, and we will commence proceedings against you for breach of your statutory duty to take reasonable care. We will not automatically accept any returns after 30 days.

4.5 Should you return goods to Closerfr without prior authorisation to do so (in accordance with our Return of Goods Procedure) your refund might be delayed.

4.6 Should you return goods which you allege are defective but are subsequently found not to be so, Closerfr then reserve the right to charge a reasonable depreciation or handling fee, depending on the specific circumstances.

4.7 Merchandise can only be returned by post (according to our return procedure) and contact our customer service team at support@closerfr.com to communicate the postal address.

4.8 Closerfr reserve the right to charge a reasonable administration fee to cover our costs, if a customer fails to meet any of the conditions described above when cancelling an order or returning goods to Closerfr.

4.9 In the unlikely event that you receive goods or quantity of goods different to that ordered, or goods that are damaged or defective, Closerfr shall offer replacement or refund, in accordance with our Returns Policy.

5. Guarantee & Risk

5.1 All items are covered for fault/manufacturer defect by Closerfr for a period of one year, except where otherwise stated.

5.2 Fault/manufacturer defect does not include accidental or intentional damage, nor damage caused by the customer through misuse. Where an item, upon return, is found to have been damaged for any reason other than fault/manufacturer defect the customer will be charged for that item, all costs associated with return, and any costs borne by Closerfr or the relevant manufacturer in determining the cause of fault. You the customer can have the item(s) returned to you, or Closerfr can dispose of it/them on your behalf. Failure by you the customer to instruct Closerfr within 10 working days of a particular course of action to take will be interpreted as authorisation to dispose of the item(s) on your behalf.

5.3 Upon delivery risk passes to the customer. Until this point risk is borne by Closerfr.

6. Pricing & Product Information

6.1 Closerfr has taken great care to ensure prices are accurate. Prices may change over time, so if you use your 'My Wishlist' or 'My Tags' within 'My Account' as a way of re-ordering items, please note that prices on your previous order may no longer be valid. However, please also note that, other than due to unavoidable pricing error, the correct prices will be applied at 'Checkout'.

6.2 Closerfr reserves the right to change information, prices, specifications and descriptions of any products or information listed on www.closerfr.com without prior notice.

6.3 Should an error relating to the price of goods listed on www.closerfr.com occur, Closerfr is not required to accept a contract of sale under such terms. In such an event we will contact you by email to inform you of the error, and will not proceed with your order until you confirm that you wish to do so at the correct price. Closerfr undertakes to resolve and amend any errors as quickly as possible following notification or discovery of an error.

6.4 Promotions and prices indicated at www.closerfr.com are not binding in any other businesses operated by Closerfr Ltd. Likewise, promotions and prices indicated in any other businesses operated by Closerfr Ltd. are not binding at www.closerfr.com.

6.5 Graphics and product images displayed on this website are for the purpose of illustration only, and may not accurately reflect the product advertised. We are unable to guarantee that the image shown accurately represents the product you will receive, should you place an order with www.closerfr.com. 

7. Payment Information

7.1 Closerfr accepts payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

7.2 If the issuer of your payment card refuses to authorise payment to Closerfr, we will not be liable for any delay or non-delivery.

7.3 Credit/debit cards will be debited at the time an order is placed, or shortly after this. Prices include VAT and charge for delivery will be added according to our Delivery Charges. The total transaction cost will be shown prior to your confirmation of payment.

8. Ownership

8.1 Once Closerfr has received payment for goods, ownership passes to the customer.

8.2 Title to any product ordered will pass to the customer once payment has been received. Risk will not be passed until delivery of such item.

9. Complaint

9.1 Complaints should be made via one of the following channels:

Email: support@closerfr.com

9.2 We welcome any comments or suggestions you may have about this website or any aspect of the service we offer.

10. Other Information

10.1 Closerfr is not responsible for acts or omissions on the part of any telecommunications providers, nor for failures or faults in their networks or equipment.

10.2 ‘Framing’ or ‘deep-linking’ to www.closerfr.com from any website under your control without the express permission of Closerfr is strictly forbidden. All intellectual property contained within www.closerfr.com remains the property of Closerfr and reproduction without express permission is strictly forbidden, and liable to prosecution.

10.3 Closerfr endeavour to assess any website it links to for suitability. However, external websites are beyond the control of Closerfr and as such Closerfr accepts no responsibility for the content of any website it links to.

10.4 Any breach by you the customer of these Terms & Conditions; or any failure on your part to make payment; or provide within a reasonable period of time any information we request in order to establish the accuracy and validity of your identity or any other information provided by you; or if we have cause to suspect that you are about to enter or have entered into criminal or fraudulent activity; may cause us to suspend or terminate your access to www.closerfr.com, and report you to the relevant authorities.

10.5 These Terms & Conditions, our Returns Policy, our Privacy Policy and Terms & Conditions are subject to change at any time and without prior notice. When this occurs, Closerfr may or may not notify you by email about the change. Closerfr recommends that you read and understand these policies each and every time you place an order. Your continued use of www.closerfr.com following any changes will constitute your acceptance of such changes.

10.6 If any competent authority deems that any provision of these Terms & Conditions, or any other policies stated by Closerfr, is invalid or unenforceable, the validity of the remaining parts shall not be affected.

10.7 These Terms & Conditions shall be governed by and construed in accordance with the laws of UK. Any contract and all correspondance will be communicated in English.

10.8 These Terms & Conditions, together with our current website prices, Delivery Information, Returns Policy, Security & Privacy Policy, contain the entire contract between Closerfr and you, relating to your purchase of goods from us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms & Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, Closerfr shall have no liability for any such representation being untrue or misleading.

10.9 Closerfr advises you to print off and keep a safe copy of these Terms & Conditions, once your order has been accepted by Closerfr. We will store a copy of the contract entered into by you with Closerfr. You are advised to read (and are responsible for reading) fully all information on this website.

10.10 No variation or amendment to these Terms & Conditions shall be binding for either party unless made in writing and signed by the authorised representative of both parties.

10.11 All designs, text, graphics, and their selection and arrangement on this website are protected by copyright. Copyrighted materials may not be reproduced or otherwise used without the prior consent of Closerfr Ltd. Unauthorised use is strictly prohibited.